If I’m using a personal bank account, does that mean that I can’t become a XXImo customer?

You can become a XXImo customer, but you will not be able to top up the card by direct debit. In such cases, you will be responsible for ensuring there is sufficient balance on your card. You can top up your balance by making self-payments. Please see the instructions below:

If you transfer the amount before 14:30, the credit will be on your card on the next working day. If you transfer the amount after 14:30, the credit will be added to the balance on your card on the second working day after payment. The procedure is as follows:

  1. Determine the amount of extra credit required.
  2. Find the XXImo customer number. This is the 8-digit customer number under the name on the front of your XXImo Mobility Card (i.e. not the card number).
  3. Transfer the amount to account number IBAN NL92ABNA0504017500, in the name of XXImo. BIC: ABNANL2A. Enter only the XXImo customer number as the description.

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